Comments on: Why I hate Vonage //www.joeterranova.net/blog/2007/10/09/why-i-hate-vonage/ I do stuff with people. Sat, 09 Apr 2011 03:06:47 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Bar None //www.joeterranova.net/blog/2007/10/09/why-i-hate-vonage/comment-page-1/#comment-3172 Bar None Mon, 08 Sep 2008 17:17:25 +0000 //www.joeterranova.net/2007/10/09/why-i-hate-vonage/#comment-3172 Well, now that we've seen whose the bigger dick let's get on with more details as to how you integrated your various VOIP equipment into your home network for us interested users who would like to use an “open” solution. Well, now that we’ve seen whose the bigger dick let’s get on with more details as to how you integrated your various VOIP equipment into your home network for us interested users who would like to use an “open” solution.

]]> By: Bar Licensed //www.joeterranova.net/blog/2007/10/09/why-i-hate-vonage/comment-page-1/#comment-2987 Bar Licensed Fri, 20 Jun 2008 02:42:20 +0000 //www.joeterranova.net/2007/10/09/why-i-hate-vonage/#comment-2987 Joe, estoppel is an affirmative defense, it is not an assertive right and does not form the basis of a claim for relief. I Hate Vonage cannot use the concept of estoppel to obtain reimbursement from Vonage. (And citing common law principles is the legal recourse of last resort - what most likely controls here is the contract terms of his/her service agreement.) You should cease dispensing legal advice and provide more details as to how you integrated your various VOIP equipment into your home network for us interested users who would like to use an "open" solution. Joe, estoppel is an affirmative defense, it is not an assertive right and does not form the basis of a claim for relief. I Hate Vonage cannot use the concept of estoppel to obtain reimbursement from Vonage. (And citing common law principles is the legal recourse of last resort – what most likely controls here is the contract terms of his/her service agreement.)

You should cease dispensing legal advice and provide more details as to how you integrated your various VOIP equipment into your home network for us interested users who would like to use an “open” solution.

]]> By: Mr. Dveem //www.joeterranova.net/blog/2007/10/09/why-i-hate-vonage/comment-page-1/#comment-1357 Mr. Dveem Wed, 12 Mar 2008 05:24:22 +0000 //www.joeterranova.net/2007/10/09/why-i-hate-vonage/#comment-1357 wow. thats exactly the set up I want to build in my house for the same reason i rejected vonage and comcast. can you possible tell me how hard it was to set up. I have my asterisk server runing already but having a HARD time figuring how to integrate with KIAX ( for testing purposes) and the account info provide by sipphone.com. Regards, Mr. Dveem wow. thats exactly the set up I want to build in my house for the same reason i rejected vonage and comcast. can you possible tell me how hard it was to set up. I have my asterisk server runing already but having a HARD time figuring how to integrate with KIAX ( for testing purposes) and the account info provide by sipphone.com.

Regards,

Mr. Dveem

]]> By: joe //www.joeterranova.net/blog/2007/10/09/why-i-hate-vonage/comment-page-1/#comment-1335 joe Sat, 08 Mar 2008 02:19:04 +0000 //www.joeterranova.net/2007/10/09/why-i-hate-vonage/#comment-1335 @I HATE VONAGE The remedy for this is a common law term known as <a href="http://en.wikipedia.org/wiki/Estoppel" rel="nofollow">Estoppel</a>. Your recourse would be to sue them, asking that the court order Vonage to either give you the number or reimburse your damages. There are two problems with this, however: a) if you really did try to use a home account for a business, you have little recourse (ie, I'm pretty sure your agreement prohibits that), b) bringing the claim will cost you more than the $700. If you make enough of a fuss with support, there's a good chance they'll pay the $700 out of good will (and to get you to stop calling), or, more likely, give you a year of free service or something. @I HATE VONAGE

The remedy for this is a common law term known as Estoppel. Your recourse would be to sue them, asking that the court order Vonage to either give you the number or reimburse your damages. There are two problems with this, however: a) if you really did try to use a home account for a business, you have little recourse (ie, I’m pretty sure your agreement prohibits that), b) bringing the claim will cost you more than the $700. If you make enough of a fuss with support, there’s a good chance they’ll pay the $700 out of good will (and to get you to stop calling), or, more likely, give you a year of free service or something.

]]> By: I HATE VONAGE //www.joeterranova.net/blog/2007/10/09/why-i-hate-vonage/comment-page-1/#comment-1334 I HATE VONAGE Sat, 08 Mar 2008 02:09:08 +0000 //www.joeterranova.net/2007/10/09/why-i-hate-vonage/#comment-1334 I am having a night Mayer with Vonage – the issued me a # that belongs to someone else and at the mean time I printed some business card and marketing material..Etc Make the long story short I lost the # and they don’t want to reimbursement me for the stuff they said that am using the phone line for business where it was designed for home – but I have a home based business – but who cares I just lost over $700.00 worth the marketing stuff and the phone # and I don’t know what to do any suggestion? I am having a night Mayer with Vonage – the issued me a # that belongs to someone else and at the mean time I printed some business card and marketing material..Etc
Make the long story short I lost the # and they don’t want to reimbursement me for the stuff they said that am using the phone line for business where it was designed for home – but I have a home based business – but who cares I just lost over $700.00 worth the marketing stuff and the phone # and I don’t know what to do any suggestion?

]]> By: Geoff Love //www.joeterranova.net/blog/2007/10/09/why-i-hate-vonage/comment-page-1/#comment-1215 Geoff Love Mon, 14 Jan 2008 22:27:00 +0000 //www.joeterranova.net/2007/10/09/why-i-hate-vonage/#comment-1215 Teliax is excited to announce that E911 is almost ready. Teliax will be launching a new website and it includes E911 capabilities. The improvements can be seen at Teliax.com . E911 should be ready in a few weeks or less. If you have any questions about our service call me directly 303-629-8304 Thanks, Geoff Love GLove@teliax.com Sales Engineer Teliax.com Teliax is excited to announce that E911 is almost ready. Teliax will be launching a new website and it includes E911 capabilities. The improvements can be seen at Teliax.com . E911 should be ready in a few weeks or less.

If you have any questions about our service call me directly 303-629-8304

Thanks,

Geoff Love
GLove@teliax.com
Sales Engineer
Teliax.com

]]> By: Andy //www.joeterranova.net/blog/2007/10/09/why-i-hate-vonage/comment-page-1/#comment-534 Andy Thu, 11 Oct 2007 13:08:22 +0000 //www.joeterranova.net/2007/10/09/why-i-hate-vonage/#comment-534 Here in Australia the big VoIP provider seems to be <a href="http://www.engin.com.au/products/byoHardware.aspx" rel="nofollow">Engin></a> who have a "BYO hardware" option, which just gives you a SIP address and it just works. I don't work for them, but I put together my work's phone system running on Asterisk, and it all just worked, so I'm pretty happy with people following standards. Here in Australia the big VoIP provider seems to be Engin> who have a “BYO hardware” option, which just gives you a SIP address and it just works. I don’t work for them, but I put together my work’s phone system running on Asterisk, and it all just worked, so I’m pretty happy with people following standards.

]]> By: Duane //www.joeterranova.net/blog/2007/10/09/why-i-hate-vonage/comment-page-1/#comment-533 Duane Thu, 11 Oct 2007 05:22:05 +0000 //www.joeterranova.net/2007/10/09/why-i-hate-vonage/#comment-533 Thanks for the linkage and I couldn't agree more about being vendor locked. It gets better though, some companies that were more open (like sipgate) decided to prevent inbound calls to their users. The problem it seems is telco mentality, for about 100 years telco's had things their own way and there was usually only one choice, bring things forward and now users have almost unlimited choices as well as the choice to handle their own calls between each other cutting the telco's out of the loop. Even VSPs that are new kids on the block so to speak are locked in the same mentality of protecting profits before all else including inter-operability with each other and everyone else for that matter. There is an upside of course, using dyndns hostnames you can have calls sent directly to your SIP device or PC even if you register with a VSP, but it's more difficult. Obviously finding a provider that will play nice is the best option. Also even those using IM clients for "everything" could benefit from enumlookups since all IM details etc can be lodged against a single "number", even email addresses, websites etc. Thanks for the linkage and I couldn’t agree more about being vendor locked.

It gets better though, some companies that were more open (like sipgate) decided to prevent inbound calls to their users.

The problem it seems is telco mentality, for about 100 years telco’s had things their own way and there was usually only one choice, bring things forward and now users have almost unlimited choices as well as the choice to handle their own calls between each other cutting the telco’s out of the loop.

Even VSPs that are new kids on the block so to speak are locked in the same mentality of protecting profits before all else including inter-operability with each other and everyone else for that matter.

There is an upside of course, using dyndns hostnames you can have calls sent directly to your SIP device or PC even if you register with a VSP, but it’s more difficult.

Obviously finding a provider that will play nice is the best option.

Also even those using IM clients for “everything” could benefit from enumlookups since all IM details etc can be lodged against a single “number”, even email addresses, websites etc.

]]> By: Russ //www.joeterranova.net/blog/2007/10/09/why-i-hate-vonage/comment-page-1/#comment-524 Russ Wed, 10 Oct 2007 00:27:33 +0000 //www.joeterranova.net/2007/10/09/why-i-hate-vonage/#comment-524 I have teliax setup at home for calling internationally. I'd port my number and drop the local telco, but they don't support E911. It'd be nice if there was some voip service out there that *only* supported E911 for some monthly fee and you could just tack it on. Then again, I wonder how much just 911 access would be though my local telco (qwest) I have teliax setup at home for calling internationally. I’d port my number and drop the local telco, but they don’t support E911. It’d be nice if there was some voip service out there that *only* supported E911 for some monthly fee and you could just tack it on.

Then again, I wonder how much just 911 access would be though my local telco (qwest)

]]> By: jh //www.joeterranova.net/blog/2007/10/09/why-i-hate-vonage/comment-page-1/#comment-519 jh Tue, 09 Oct 2007 20:53:12 +0000 //www.joeterranova.net/2007/10/09/why-i-hate-vonage/#comment-519 Joe, Fair enough. But, I have a locked PAP2 from Vonage. I paid full price for it. How do I "unlock" it to use another provider.. or will I need to buy another PAP2 that is unlocked? I wouldn't mind ditching vonage, but, I need something to be a bit more.. reliable.. than a rant, as it were. I need a WAY OUT. Jarrod Joe,

Fair enough. But, I have a locked PAP2 from Vonage. I paid full price for it. How do I “unlock” it to use another provider.. or will I need to buy another PAP2 that is unlocked? I wouldn’t mind ditching vonage, but, I need something to be a bit more.. reliable.. than a rant, as it were. I need a WAY OUT.

Jarrod

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